Privacy Policy

Privacy Policy

Last Updated: 25 October 2026

Welcome to Emmanuel Art.

At Emmanuel Art, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our online store, make a purchase, request a custom portrait, or contact us.

Website: https://mydukaan.io/emmanuelart

Business Location: Purva Highland, Bengaluru, Karnataka, India.

1. Information We Collect

When you interact with Emmanuel Art, we may collect:

• Your name, email address, and phone number.

• Billing and delivery addresses.

• Order details, product preferences, and purchase history.

• Photographs, reference images, artwork instructions, and personalization details voluntarily submitted for custom orders.

• Payment transaction references and payment status provided by our payment service providers.

• Website usage information, device information, cookies, and technical data made available through our e-commerce platform.

We do not require customers to share unnecessary personal information.

2. How We Use Your Information

We use your information to:

• Process and confirm purchases.

• Create personalized portraits and commissioned artwork.

• Communicate about design requirements and approvals.

• Process payments and deliver orders.

• Provide customer support and resolve complaints.

• Maintain business records and meet applicable legal obligations.

• Improve our services and shopping experience.

• Send promotional updates where you have chosen to receive them.

3. Privacy of Personal Photographs

We understand that photographs submitted for custom portraits can be personal and meaningful.

Reference photographs are used to understand and complete the artwork requested by the customer.

We will not intentionally publish, advertise, or share customer-submitted personal photographs or identifiable commissioned portraits on our website, social media, or promotional materials without appropriate permission.

Customers may request that their reference photographs be deleted after order completion, subject to legitimate recordkeeping and legal requirements.

4. Payments and Third-Party Services

Our online store operates through Dukaan and may use third-party payment gateways, shipping partners, and service providers.

These providers may process information necessary to complete transactions, deliver products, and support our services.

Payment card information is handled by the relevant payment provider. We do not need customers to send card numbers, CVV codes, or payment passwords directly to Emmanuel Art.

5. Cookies and Website Analytics

Our e-commerce platform may use cookies and similar technologies for shopping-cart functionality, site operation, security, analytics, and customer preferences.

You can manage cookies using your browser settings. Disabling necessary cookies may affect website functionality.

6. Data Storage and Security

We use reasonable administrative and technical precautions, including the safeguards provided by our service platforms, to protect customer information.

We retain personal data only as necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, complying with applicable legal requirements, and maintaining necessary business records.

No online service can guarantee absolute security.

7. Information Sharing

We may share necessary information with payment providers, shipping partners, technology service providers, and professional advisers where needed to operate our business.

We may also disclose information where required by applicable law.

We do not sell customer reference photographs or personal contact details to third parties for their independent marketing.

8. Your Privacy Choices

Subject to applicable law, you may contact us to:

• Request access to personal information held about you.

• Request correction of inaccurate information.

• Request deletion of information when retention is no longer required.

• Withdraw consent where processing depends on consent.

• Opt out of promotional communications.

• Raise a privacy-related complaint.

Requests can be sent to our support contact. We may need to verify your identity before acting on certain requests.

9. Children's Privacy

Our store is intended for customers who can lawfully make purchases. Customers under 18 should involve a parent or legal guardian when making purchases or submitting personal photographs.

We do not knowingly use children's personal information for targeted advertising.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, or applicable laws.

The latest version will be available on our website with its updated date.

11. Contact Information

Emmanuel Art

Website: https://mydukaan.io/emmanuelart

Email: [Support Email]

Phone: [Contact Number]

Business Address: [Full Business Address], Bengaluru, Karnataka, India.

For privacy-related requests or complaints, please contact us using the details above.