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Shipping Policy

Shipping Policy

Last Updated: 25 October 2026

At Emmanuel Art, we take special care to ensure that every artwork is properly prepared, protected, and delivered to its destination.

Because our products include handmade paintings, custom portraits, and delicate handcrafted items, preparation and delivery times may vary.

1. Order Processing

Ready-made artwork is prepared for dispatch after payment and order verification.

For customized artwork, processing includes the time required for artwork creation, finishing, drying where applicable, and secure packaging.

The production timeline depends on:

The estimated production or dispatch timeline will be communicated through the product listing or during order confirmation.

2. Shipping Locations

We accept orders for delivery to Indian addresses that are serviceable through our available shipping partners.

International orders, where available, require prior confirmation of shipping feasibility, costs, delivery requirements, and applicable charges.

3. Estimated Delivery Time

Once an order has been dispatched, domestic delivery may typically take approximately 3–10 business days, depending on the destination and shipping provider.

This is an estimate, not a guaranteed delivery period.

The full fulfillment period for custom artwork includes both production time and shipping time.

Any order-specific committed delivery schedule communicated to the customer will take priority over general estimates.

4. Shipping Charges

Shipping charges, where applicable, are displayed during checkout or communicated before the customer confirms an individually quoted order.

Charges may depend on packaging requirements, artwork dimensions, weight, destination, and courier service.

Any optional expedited shipping must be separately agreed upon.

5. Packaging and Artwork Protection

We take reasonable precautions to protect artwork during transit.

Depending on the product, protective packaging may include rigid boards, protective wrapping, cushioning, and reinforced boxes.

Large paintings, framed artwork, glass-containing products, and delicate handcrafted pieces may require additional protective packaging.

6. Tracking Information

Where our shipping partner provides tracking, the tracking details will be shared after dispatch through an available order communication channel.

Customers may contact us for updates if tracking information has not been received.

7. Shipping Delays

Delivery delays may occasionally result from courier disruptions, incorrect addresses, weather conditions, public holidays, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist with delayed orders and communicate material changes.

Where delayed delivery gives rise to a refund or other remedy under applicable law or the agreed order terms, those rights will be honored.

8. Incorrect Delivery Information

Customers should provide accurate and complete shipping details.

If an order cannot be delivered because the submitted address is incorrect or incomplete, we will contact the customer regarding available options.

Any additional redelivery cost will be communicated and agreed upon before it is charged.

9. Damaged or Missing Deliveries

If artwork arrives damaged, please contact us as soon as reasonably possible.

We recommend retaining the original packaging and sharing photographs of the product and package.

Where possible, report visible damage within 48 hours to help us investigate the issue with the courier.

If an order is lost during transit, we will investigate with the delivery provider and arrange an appropriate replacement or refund where required.

10. Customer Support

For questions regarding order status, shipping, delivery, or damaged packages, please contact:

Emmanuel Art

Email: [Support Email]

Phone: [Contact Number]

Website: https://mydukaan.io/emmanuelart

Handcrafted with care. Packaged with attention. Delivered with love.

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